Warranty : Warranty is provided in line with your rights under Australian Consumer Law; 12 months parts and labour from date of purchase for repair/replacement performed by TEKNO at their facilities. Work performed on TEKNO supplied and fitted parts by parties other than TEKNO will void your warranty rights.
Further warranty entitlements apply to certain packages fitted to applicable vehicles. You will be advised at the time of purchase if your vehicle qualifies for further warranty entitlements, the warranty will be detailed on your sales invoice.
Cancellation : TEKNO may terminate a Contract if a product is not available for any reason. We will notify you if this is the case and return any payment that you have made, using the same method originally used by you to pay for the product. Should you wish to cancel your order, please contact our Team. Cancellation fees may apply.
Product Faults : We aim to provide you with Products of the highest standard and quality. If you have received a Product with a defect, please contact us as soon as possible so we can guide you through remedy processes and help resolve issues as swiftly as possible. If the Product is confirmed to have a defect, we will replace the Product or subject to TEKNO discretion, refund the Price of the Product to your original payment method.
It does not constitute a defect, if in TEKNO’s reasonable opinion, the Product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.
Change of Mind Returns : TEKNO do not offer Change of Mind Returns.
Nothing in this detail is intended to exclude any of your statutory rights as a consumer under Australian Consumer Law.